Contact us

Need help with something else?

We’ve got you.

Our support team is here to help with order issues, shipping questions and product support.

If you have a subscription:

Most updates can be handled instantly through the subscription portal.

To keep things moving as quickly as possible:

• Use the subscription portal for subscription updates
• Please send one message per issue

We’ll take it from there. Most messages are answered within 48 hours.

Just FYI

• Our formula is Gluten Free, Nut Free, Not Tested on Animals, Cruelty-Free, Paraben Free, Vegan, & Vegetarian. Carpe is also Leaping Bunny certified!
• Each product has their own page & ingredients list here.
• If your package has recently been marked as delivered but hasn’t been received – just give it another 48hrs to see if it’ll show up. Oftentimes packages can be marked as delivered when in fact they remain ready to be delivered!